How to diagnose XCAM4K camera if connected via USB and network interfaces but no video output?

For network cameras, if computer can recognize camera network but ToupView software cannot recognize device, reasons are as follows:

1. Check if antivirus software has restricted ToupView software.
2. It may also be that computer's wired network segment conflicts with wireless network segment, recommend disabling computer's Ethernet first.
3. Try with another computer.

If your questions remain unanswered, please feel free to contact our technical support team at any time.