Insufficient USB bandwidth

Step 1: Ensure you are using the latest software. Especially for USB 3.0 3.1 MP, 5 MP, 8.5 MP, 10 MP cameras. For the above models, new cameras using old software may cause this problem.

Step 2: Please check USB connection first, especially USB 3.0 cameras. Replacing USB cable is a good attempt to determine if it is a connection problem.

Step 3: If the above steps do not help, please set a lower frame rate level in the software sidebar.

Step 4: If the above steps do not help, there are two possible reasons. One reason is camera failure. The second reason is that the USB controller transfer performance may not be good enough. For USB 2.0 cameras, the UA series with buffer will solve this problem. For USB 3.0 cameras, we recommend using Intel USB 3.0 host controller instead of third-party ones. For third-party chipsets, performance cannot be guaranteed. If using external PCIe-to-USB 3.0 cards, performance cannot be guaranteed. Please choose standard PCIe expansion cards.